Refund policy

Kavyelle – Return & Refund Policy

At Kavyelle, we want you to love every purchase. Your satisfaction is important to us, and we are committed to providing a pleasant shopping experience.

14-Day Return Policy

We accept return requests within 14 days of the date your order is delivered.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.
• Clothing must be unwashed and have all original tags attached.
• Jewelry, handbags, and accessories must be returned with their original packaging.
• Proof of purchase is required.
• All returns must be requested and approved before items are shipped back.

How to Request a Return

Please contact us at hello@kavyelle.com within 14 days of receiving your order.

Include your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide instructions and the appropriate return shipping address.

Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including changes of mind.

Original shipping charges are non-refundable unless the return is due to our error or otherwise required by law.

We recommend using a trackable shipping service.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at hello@kavyelle.com, including your order number and clear photographs.

We will review the issue and provide an appropriate replacement, refund, or other resolution at no additional cost to you, as applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days after approval. Your financial institution may require additional processing time.

Non-Returnable Items

For hygiene reasons, worn earrings cannot be returned unless defective or otherwise required by law.

Personalized or custom-made products are not eligible for change-of-mind returns, except where required by law.

Items marked as final sale are not eligible for change-of-mind returns where permitted by law.

These exceptions do not limit your rights regarding defective, damaged, or incorrectly supplied products.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order has shipped.

Contact Us

For questions about returns, refunds, or your order, please contact:

Kavyelle

Email: hello@kavyelle.com

Website: https://kavyelleshop.com/

Thank you for shopping with Kavyelle.